BTR Operations Manager at Centrick
Birmingham B3 3PJ, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

19 Oct, 25

Salary

30000.0

Posted On

20 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Asset Management, Client Accounts, Contractors, Service Levels

Industry

Real Estate/Mortgage

Description

We’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

Responsibilities

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

  • Supporting the Head of Asset Management to build and maintain strong relationships with clients, contractors, and internal teams, helping to position Centrick as a trusted and professional property partner.
  • Managing your allocated social housing portfolio in line with agreed service levels and KPIs, acting as the central point of contact for both the client and key internal stakeholders.
  • Overseeing the smooth delivery of month-end client reporting, collaborating with Tenancy Services, Client Accounts, and other departments to ensure accuracy and transparency.
  • Reviewing portfolio performance and proactively identifying areas for improvement, escalating issues where necessary and driving forward resolutions.
  • Contributing to internal management meetings and representing the business in external client meetings, helping to embed a strong service-led approach across all partnerships.
  • Assisting in the onboarding of new clients and property portfolios, ensuring all operational aspects are carefully transitioned and aligned with Centrick’s service delivery standards.
  • Collaborating with the Building & Estate Management team to ensure a basic level of site oversight, compliance, and building-level reporting is maintained across your sites.
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