Building Attendant at Highlands Recreation District

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

21.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Facility Operations, Event Setup, Safety Procedures, Communication, Time Management, Problem Solving, Light Cleaning, Emergency Response, Teamwork, Independence, Flexibility, Attention to Detail, Organization, Professionalism, Equipment Handling

Industry

Recreational Facilities

Description

Description Job Title: Building Attendant Classification Title: Hourly-Non-Exempt Status: Part-Time Department: Rental Supervisor: Assistant General Manager Primary Location: Multipurpose Room, Gymnasium, Pool, Administrative Office, Registration Office The Highlands Recreation District operates under the Community Services District law pursuant to the government code 61000 et seq, for the purpose of providing recreational services within the District. Services are provided under the leadership and direction of an elected Board of Directors. The Highlands Recreation District maintains facilities including the Recreation Center, Early Education Center, After School Center, Tennis Courts, Pool, and Playgrounds in addition to a variety of programs, services, and annual special events. Mission The Highlands Recreation District provides beneficial and enriching programs and services to its patrons and a place to create and promote health, well-being, and community. Job Summary The Building Attendant supports the successful use of District facilities by ensuring rental spaces are clean, safe, and welcoming for community members and guests. This position is responsible for preparing and resetting rooms, assisting renters with setup needs, monitoring facility use during events, and providing excellent customer service as the onsite point of contact. This position reports to the Assistant General Manager and receives general direction from the Recreation Coordinator. Essential Functions and Tasks ? Open and secure rental spaces according to scheduled reservations. ? Welcome renters and guests, verify reservation details, and provide facility orientation. ? Monitor facility use to ensure compliance with rental agreements, safety procedures, and district rules. ? Complete checklists and follow check-in/check-out procedures for all rentals, documenting any notable issues or damages. ? Report any safety hazards, damage, or unauthorized activities to the Recreation Coordinator. ? Set up and arrange tables, chairs, audio/visual equipment, and other furnishings as specified by rental contracts or event plans. ? Confirm that rental spaces are clean, organized, and stocked with necessary supplies prior to each event. ? Serve as the onsite point of contact for renters and guests during events, providing friendly, professional assistance. ? Remain readily available and visible to address renter needs while staying engaged in productive tasks during the event (e.g., light cleaning, monitoring supplies, resetting spaces not in use). ? Respond promptly to requests, such as equipment adjustments, additional seating, or special setup needs. ? Resolve minor concerns on the spot and escalate issues to the Recreation Coordinator when necessary. ? Provide directions, answer questions, and maintain a positive and helpful presence throughout the event. ? Perform light cleaning during and after rentals, including trash removal, sweeping, spot cleaning, and restroom tidying. ? Ensure rental spaces are returned to standard configuration after events. ? Assist Highlands Recreation District- authorized vehicles up the pathway as needed, following the Highlands Recreation District Employee Handbook policy on Vehicles on District Pathways including removal and replacement of bollards, escorting the vehicle, and ensuring timely removal of the vehicle. ? Restock restrooms and supply areas as needed. ? Remain alert to potential safety hazards and take appropriate action. ? Respond to incidents, accidents, or spills in accordance with district protocols. ? Assist with evacuation or shelter-in-place procedures if necessary. ? Perform related tasks to support successful facility rentals, events, and overall customer satisfaction. Requirements Knowledge, Skills, and Abilities (KSA’s) ? Knowledge of facility operations, including room setup, light cleaning, and minor maintenance. ? Knowledge of customer service principles, effective communication techniques, and the safe use of cleaning chemicals, tools, and equipment. ? Knowledge of basic safety and emergency procedures, as well as rental policies, facility rules, and applicable district procedures. ? Skilled in setting up and arranging tables, chairs, and audio/visual equipment to meet event requirements. ? Skilled in providing courteous, professional assistance to renters, guests, and staff. ? Skilled in following written and verbal instructions accurately and managing time effectively to complete tasks during and between rentals. ? Skilled in identifying and reporting facility issues promptly. ? Ability to remain readily available to renters while staying engaged in productive work during events. ? Ability to complete checklists and check-in/check-out procedures thoroughly and accurately. ? Ability to communicate clearly and professionally in person and by phone or radio. ? Ability to work independently with minimal supervision as well as cooperatively as a team. ? Ability to respond appropriately to emergencies or unexpected situations. ? Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed for rentals and events. Required Qualifications · High school diploma or equivalent. · At least six months of experience in customer service, facility support, or a related field. · Experience working in a public-facing role with frequent interaction with customers or guests. · Basic proficiency in reading, writing, and communicating in English. Preferred Qualifications · One year or more of experience in facility rentals, event setup, or recreation program support. · Experience operating audio/visual equipment and assisting with basic troubleshooting. · CPR, First Aid, and AED certification. · Experience performing light custodial or maintenance tasks in a public facility setting. Physical Demands and Work Environment The position works in both indoor and outdoor environments, subject to severe hot, cold, and inclement weather. The physical demands of this position are described below. Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot). Fall (slip, trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces. Heat illness/temperature extremes that result in heat stress, exhaustion, or metabolic slowdown such as hypothermia. Chemical exposure – absorption through the skin, inhalation, or through the bloodstream that may cause illness, disease, or death. Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs. Hearing and speaking to exchange information in person or on the telephone. Minimum Hourly or Salary: $17.50 - Maximum Hourly Salary: $21.00 ? This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders. ? In general, the position works on a schedule based on the business needs and may require early morning, evening, and weekend work. ? May work up to, but not in excess of 29 hours per week (among all concurrent positions). Benefits This position is employed through the Highlands Recreation District which offers employees of this classification to receive: paid sick time, Simple IRA retirement account participation with up to a 3% District match (if employee makes more than $5,000 in a year) and employee discounts in accordance with Highlands Recreation District Employee Handbook. Equal Opportunity/Affirmative Action The Highlands Recreation District is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, pregnancy, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. Reasonable accommodation will be provided for applicants with disabilities who self-disclose. Required Staff Training Prior and during hiring process, all employees are required to complete the following compliance online training sessions through Paylocity. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from the HR department. ? Job Health and Safety Trainings ? Injury and Illness Prevention Program - one time course ? Discrimination and Harassment – required every two years. Background Check and Fingerprinting Employees are required to undergo and complete a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing. In some cases, a background check will include a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. California Child Abuse and Neglect Reporting Act All childcare workers are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth by the Department of Social Services, Child Care Licensing.

Responsibilities

The Building Attendant ensures rental spaces are clean, safe, and welcoming for community members and guests. They are responsible for preparing and resetting rooms, assisting renters with setup needs, and providing excellent customer service during events.