KEY CAPABILITIES:

• Exceptional customer service experience and active listening skills.
• Build and maintain effective and trusted relationships with stakeholders and customers.
• Advanced communication skills with a strong ability to convey and accurately interpret technical information
• Advanced problem solving and negotiation skills, exploring opportunities with a view to agreement.
• Strong time management and prioritisation skills.
• Proactive and positive mindset combined with resiliency skills.
• Continuous improvement focus.
• Committed to self-development and opportunities to increase skills and knowledge.
• Computer literacy and navigation skills.
• Ability to work in a fluid and flexible environment.

The Building Coordinator is accountable for proactively supporting the quality of repairs; and contributing to claim cost control through accurate, specific and timely instructions to specialists and identification of rectification works for complex building matters, that balances customer needs and our business outcomes.
They provide valuable insights on repairer performance, underwriting and building issues for continuous improvement initiatives.
Through their interactions with internal and external stakeholders and supporting Client Managers, Assessors and our Supply Chain on complex building matters, Building Coordinators deliver brilliant service, providing customers with peace of mind during the claims process.