TECHNICAL EXPERIENCE REQUIRED:

• Qualified Engineer (Mechanical, Electrical or Multi-Skilled)
• Excellent working knowledge of BMS systems (preferably Trend systems)
• Experience in a similar role
• Understanding of building fabric
• Good communicator
• Excellent customer service skills
• Use and Knowledge of MS Applications (Excel, Word, Powerpoint)

ROLE SUMMARY:

To provide an effective management of engineering staff including processes and procedures to ensure client satisfaction and perception. Ensure site compliance with local legislations and provide planned and reactive maintenance to site assets. Build close working relationships with key stakeholders to ensure smooth service delivery above expectations. Provide support and assistance to Contract Manager with all aspects of management processes and contract delivery, manage key suppliers to ensure a professional delivery is achieved and all works are conducted professionally. Provide innovation and create organic growth of the service provision. Ensure seamless compliance with all statutory regulations regarding all site systems and equipment.
CBRE LFM’s provide local facilities management to many clients within the Southampton region, this opportunity has become available to the progression of a valued and knowledgeable supervisor. The role will support an already established yet continually growing team and gives great opportunity for further development.

Key Tasks:

• Ensuring the continuous, efficient and effective operation, maintenance and repair of the sites M&E Plant and Equipment and Fabric Services.
• Management of the CAFM System to ensure staff’s performance and monitor service delivery.
• Compliance with and record keeping for CBRE’s ISO 9001/14001 Quality Management System and management of the Quality, Health, Safety, waste management + Environment responsibilities on the site.
• Manage, organise and if necessary assist in reactive repairs to the sites M&E systems.
• Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the area team ensuring optimum levels of service delivery are being achieved.
• Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices.
• Ensure a first-class customer focus within all areas of operational activities and maintain effective relationships with key client contacts.
• First line supervision of Specialist Service Contractors, including permits, induction and signing off and actioning minor works listed on service report sheets in conjunction with the Contract Manager.
• Formulating, Assessing and Validating Risk Assessments and Method Statements.
• Actively encourage the M&E team to support other business function managed by CBRE at the client site
• Monthly meetings to be held with client to discuss life cycle analysis contract performance
• Utilising SI Local to monitor staff’s performance and ensure service delivery.
• Manage and arrange training of maintenance team to ensure that staff are competent to undertake works.
• Issue of quotations to client when required via Webquote
• Identify and articulate extra works to generate additional contract revenue
• Operational day to day requirements from client to be managed by Supervisor
• Accessible for out of hours queries / phone calls to assist building operation
• Conducting OP61 & OP63 quality audits on the customer site on a monthly basis and uploading on the QHSE Management Portal
• Responsible for closing out N/Cs following QHSE audits
• Implementation of operational processes to facilitate in efficient operation of the contract
• Assist the contract / business in creating innovative tools or creating new innovative ideas to facilitate the maintenance to the contract.
• Full JD can be provided upon application.