STAFF:

• Managing and supervising Front-of-House staff, distributing tasks and responsibilities based on the skills, experience and workload capacity.
• Managing and overseeing scheduling of staff training with Urang’s HR and the Property Manager including designing and implementing a clear induction process for new team members and Temporary/Agency Staff.
• Managing staff compliance with Merano’s SOP.
• Providing guidance, mentorship and support to the team to help the succeed in their roles. This may involve coaching, training and providing resources as needed.
• Evaluating staff performance with Urang’s HR and the Property Manager, establishing clear, achievable objectives that align with the management’s mission and vision.
• Monitoring progress of individual team members and the team as whole toward achieving goals. This may involve regular check-ins, progress reports and will form part of performance evaluations.
• Facilitating open and transparent communication within the team, as well as with the Board, Urang’s HR and Property Manager. This includes sharing important information, providing updates on projects, and soliciting feedback from team members.
• Encouraging and motivating team members to perform at their best, recognizing and rewarding their achievements and fostering a sense of positivity and teamwork.
• Identifying and addressing any issues or conflicts that arise within the team, working to find solutions and maintain a positive and productive work environment.
• Establishing and supervising monthly rotas for permanent and temporary staff.
• Managing staff attendance and time-keeping records including supervising and approving of staff holidays with Urang’s HR.
• Managing and training of Temporary/Agency Staff.
• Identifying opportunities for process improvement and innovation within the team, seeking ways to increase efficiency, quality and overall effectiveness.

REQUIRED SKILLS:

• Bachelor’s degree in a related subject, or similar professional qualification.
• Excellent customer service skills.
• Excellent verbal and written communication skills e.g. report and letter writing.
• Detail orientated with strong analytical thinking and problem-solving skills.
• Good organisational and project management capability.
• Experience in negotiating service and supply contracts.
• Knowledge of relevant laws, regulations, and standards for the industry.
• Leadership skills and understanding of HR Practices and Procedures in the capacity of a Team Leader
• Proficiency with MS Office – Excel, Word, PowerPoint
• While at least 5 years’ experience as a Building Manager or in a similar role is preferred, candidates with other, but relevant experience, who can ably demonstrate the required skills and aptitude, will also be considered.
  Salary Range: £50K per annum, to increase on successful completionof probation

To manage and oversee the smooth day-to-day running of Merano Residences in the following areas: