Castlefield Recruitment are currently working with a Housing Association who are looking for a Building Safety Coordinator to join their team.

SKILLS REQUIRED:

• Previous experience in a customer support role
• Track record of over-achieving performance targets
• Strong phone and verbal communication skills along with active listening
• Familiarity with Customer Relationship Management CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
  Job Type: Temporary
  Contract length: 3 months
  Pay: £20.00-£21.00 per hour
  Expected hours: 35 per week

Benefits:

• Additional leave
• Casual dress
• Company pension
• Flexitime
• Free parking
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Liverpool L17 0D

JOB PURPOSE:

Receive and Respond to all customer and colleagues contacts in relation to services managed or delivered by building safety department including repairs, estate services, compliance and building safety through digital and telephone communications. Including enquiries (service delivery, charges, request for information), complaints, feedback through a Customer Service Desk.

ROLE REQUIREMENTS

• To operate all systems within Customer Resolution team in accordance with written procedures and operating manuals.
• To identify relevant information required from other teams: which will enable an efficient first point of contact service for customers (1st line colleagues and 2nd line contact for customers).
• Build sustainable relationships and engage customers by going the extra mile and role modelling Our Riverside Way values
• Update customer records in our system, including notes about conversations and outcomes
• To initiate appropriate action to resolve customer enquiries and requests for services.
• To maintain accurate and up-to-date records of customer contacts
• To contact Riverside’s customers by telephone in line with agreed procedures
• To initiate appropriate action to resolve customer enquiries from third parties in line with their policies and procedures and adhering to their Service Level Agreements.
• Support the Customer Resolution officer where required to undertake customer call backs and send acknowledgement letter to customers upon receipt of complaint and establishment of the nature of complaint