The Building Services Sr. Operations Manager provides administrative and operational management for custodial services across all university-owned buildings. This role oversees day-to-day operations, develops and enforces policies and procedures, ensures compliance with university standards and regulatory codes, and supports a high-performing team to maintain a clean, safe, and welcoming campus environment.

REQUIRED AND PREFERRED EDUCATION & EXPERIENCE

• Associate’s degree required; Bachelor’s degree preferred
• 6 years of experience required in facilities management or custodial operations for a multi-building campus or organization.
• At least 3 years of progressive supervisory experience in custodial/housekeeping services.
• Experience in higher education is preferred.
• Experience managing unionized staff is preferred.
• Strong organizational, communication, and interpersonal skills, combined with relevant technical and functional expertise.
• Demonstrated leadership ability and personal effectiveness in managing teams and operations.
• Demonstrated skills in quality assurance and customer relations to maintain high service standards.Advanced computer proficiency, including working knowledge of Microsoft Word, Excel, and PowerPoint, is preferred.

REQUIRED SOFT SKILLS

• Ensures staff are equipped with the necessary tools and resources to perform their duties effectively.
• Holds team members accountable for meeting unit goals and expectations.
• Addresses conflicts and issues promptly to prevent escalation.
• Publicly recognizes and appreciates team achievements.
• Provides constructive feedback privately, focusing on improvement and future success.
• Communicates a clear vision for the team and sets explicit expectations for outcomes.
• Offers clear, consistent guidance and direction to support staff performance.

This position directly supervises custodial Operation Managers and reports to the Assistant Director of Building Services.