Building Support Rover at Constellis

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

25.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Concierge Services, Security Monitoring, Visitor Management, Customer Service, Access Control, Emergency Response, Microsoft Office, Conflict Resolution, Communication Skills, Multitasking, First Aid, CPR, AED, Reporting, Vendor Management, Professionalism

Industry

Security and Investigations

Description

POSITION SUMMARY Building Support Rovers provide highly-visible, alert and vigilant concierge, loading dock and security- related services on a roving basis at designated locations at the Properties PAY TRANSPARENCY/COMPENSATION Rate of Pay: $25.00/hr RESPONSIBILITIES * Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building * Recognize and greet Client’s senior management when they visit the building * Register all guests, visitors, vendors and contractors at the front desk using the building’s sign-in procedures and visitor management technology platforms * Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite * Manage lines during rush hours by registering parties entering the building using mobile devices * Handling queries, complaints, and requests via phone, email and general correspondence * Call tenants to notify them of guest arrivals and to verify authorized guests and visitors * Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person * Communicate with tenants to assist with visitor access * Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building’s premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building * Preprint and organize entry badges/passes for large group events * Provide clear instructions for entry and ensure understanding of such instructions * Help guests and visitors with bags and luggage * Answer questions regarding the building, campus amenities and the surrounding neighborhood * Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests * Monitor lobby cleanliness * Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby * Manage mail, package, and food deliveries per building protocols * Conduct customer experience huddles with Client’s management personnel * Enter work orders as authorized by Client’s authorized representatives * Provide additional related services as requested by Client * Monitor and control access to the building * Provide coverage between posts for breaks * Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents * Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client’s representatives, * Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements * Promptly report to Client’s representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism) * Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building * In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building’s Emergency Action Plan (EAP), post orders and SOPs, as appropriate * Work is typically based indoors and or outdoors, around a busy multi-building environment subject to frequent interruptions. QUALIFICATIONS Must have one of the experience requirements below. * Must have a minimum of 5 years of security experience and/or a minimum of 5 years in the concierge or hospitality industry, demonstrating the capability to operate effectively within a high-level, service-oriented corporate environment while maintaining security standards. * Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements. * Be a U.S. Citizen with a social security card and a valid driver's license * Must meet all medical and physical standards and satisfactorily complete background checks and drug screening * Comply with all applicable federal, state and local security personnel registration and licensing laws including possessing a valid state guard license * Current CPR/AED/1st Aid Certification * Write and speak clearly and effectively in English * Successfully complete all training and certification requirements * Regular, in-person attendance required * Proficient in Microsoft Office suite, including Office and Excel * Excellent communication skills, both written and verbal * Active listener * Organized and resourceful * Great attention to detail * Customer-focused with great customer service attitude * Professional appearance and interpersonal skills * Adept at prioritizing, scheduling and multitasking * Ability to handle office equipment, such as computers, telephone systems, and printers * May be required to lift and carry awkward items weighing up to 50 lbs. * Requires continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device. * Comfortable working in varying Seattle weather conditions, including, but not limited to, extreme summer heat and cold winter, wet conditions. BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Responsibilities

Provide high-visibility concierge and security services, including greeting visitors, managing access control, and monitoring building systems. Act as a first responder for security concerns and emergencies while maintaining a professional environment for tenants and guests.