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Bureau Relationship Manager - Credit Control at Willis Limited, trading as Willis Towers Watson plc

Ipswich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Solutions, Query Resolution, Bad Debt Management, Relationship Management, Metrics Management, Escalation Handling, Mentoring, Knowledge Sharing

Industry

Financial Services

Description

A specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages key metrics and has excellent relationships with Accounting Teams, Xchanging and Business Units. The role will be based in Ipswich with a hybrid working for 3 days in a week. The Role: Provide technical solutions to issues Manage the metrics to ensure all action is taken to achieve these Management of Bⅅ positions, hands on as necessary to reduce the bad debt position Provide guidance in the recovery of funded positions Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging Provide strong visibility within the BUs to facilitate resolution of queries Handle escalations, prioritising urgent activity Attend all relevant meetings to achieve successful outcomes Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works

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Responsibilities

The Bureau Relationship Manager will provide technical solutions to complex issues and manage key metrics to reduce bad debt positions. They will also ensure effective communication and relationships between various business units and teams.