Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction.
Major Responsibilities:
responsible for supporting the financial operations related to student accounts, tuition billing, and cashiering services. Follow up, collect, and post all active students, graduates, and drop student’s monthly payments. Update and maintain student’s ledgers with the appropriate pending balances. They play a key role in ensuring accurate processing of financial transactions, assisting students with account inquiries, and maintaining compliance with institutional policies and regulatory requirements.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• A minimum of three years of significant experience in office administration is necessary.
• Proficiency in accounts receivable, billing, cash-handling, and collections is essential.

SKILLS & COMPETENCIES:

• Demonstrated proficiency in verbal, written, and telephone communication is required.
• Strong computer skills in data management and word processing are a must.
• Ability to thrive in a fast-paced and high-pressure environment, managing multiple responsibilities simultaneously.
• Flexibility to work a varied schedule including days and evenings is required.
• Strong attention to detail and accuracy in processing financial transactions and the ability to meet deadlines are critical.
• Strong customer service and teamwork abilities are essential.
• Effective time management skills are necessary.
• English and Spanish is required.
• Ability to handle sensitive financial information with confidentiality and integrity.
• Strong analytical and problem-solving abilities.
• Proficient in data analysis and reporting tools.
• Can manage multiple projects and meet deadlines.

KEY RESPONSIBILITIES:

• Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
• Policy Adherence and Ethical Compliance: Ensure strict adherence to the University’s mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
• University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
• Special Projects: Execute special projects assigned by the President or supervisor.
• Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
• Assigned Duties: Undertake other assigned duties as required.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Follow-up collect and post monthly payments due from students and ensure payment schedule is met.
2. Notify all active students of any late payments and any late payment charges incurred and ensure collection of funds.
3. Make adjustments to students’ ledgers according to established guidelines, and notify students whenever necessary.
4. Communicate and inform the University Collection Officer of any non-attending students that have pending payments when contact with student has not been successful.
5. Coordinate and work with faculty regarding student accounts that are payment delinquent.
6. Responsible to post all payments made to Tuition Options to the students’ ledgers.
7. Responsible to follow up with students with Tuition Options and contact the ones that have fallen behind with their payments.
8. Manage in conjunction with Admissions Department the collection of the Registration and Id fees.
9. Make sure the students are update with their monthly payments in order to approve the release of requests for their transcripts or diplomas to employees or other institutions.
10. Charge the amount that students owe for all seminars, background checks, insurance, etc. and post the payments to student’s ledgers.
11. Ensure compliance with institutional policies, as well as state and federal regulations, such as FERPA and Title IV financial aid regulations.
12. Assist with audits by preparing necessary financial documentation and reports.
13. Maintain confidentiality and accuracy when handling student financial data.
14. Bring deposits to the bank.