ADDITIONAL QUALIFICATIONS

• Prior experience in Mortgage and production support/ help desk experience.
• Excellent process management and problem solving skills.
• Prior banking experience and extensive writing and developing reports, and sales and financial modeling.
• Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports and Business Objects.
• Strong knowledge in MS Word, Excel and MS Access.
• Working Knowledge of financial analysis techniques.
• Strong organizational and analytical skills.
• Excellent verbal and written communications skills.

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

• Determine business unit system needs and objectives and consults with business unit regarding problems with current business applications or systems, enhancements, or new functionality.
• Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.
• Gather and writes-up business and system requirements, prepare test scripts, quality controls all changes, develop and code documents and supports the division credit, loan documentation and loan services teams for trouble shooting hardware and software
• Conduct all user and quality assurance testing on current systems, new systems and future maintenance. Develop test scripts to quality control all changes. Interact with software vendors and BATS to implement software enhancements.
• Collaborate with Credit Administration, BATS, Legal, Product Management and others to create and implement correct forms, products and services as they relate to the system application.
• Provide system application support to end-users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or BATS to correct identified problems.
• Prepare end-user documentation on system enhancements. Communicate key system changes to the user community. Provide continuous training and instruction to users on system application use and business processes.
• Monitor development activities relating to meeting project objectives, budget, quality standards and schedule.
• Run queries against application databases and/or the Bank’s data warehouse and assists with the preparation of periodic or ad hoc reports for distribution to line units, senior management, risk management units (e.g. Audit, Compliance and/or Credit Risk Review) or third parties (e.g. OCC, external auditors).
• Maintain current knowledge of related regulatory and bank policies and procedures.
• Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
• Complies fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).