Business Account Manager – Middle at SOFTSWISS

Poznan, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Negotiation, Team Collaboration, IT Industry Knowledge, Account Management, Customer Success Management, Client Relationship Building, Problem Solving, Strategic Planning, Project Metrics Tracking

Industry

Software Development

Description

Overview: SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values About Product: iGaming Platform: With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time. Purpose of the role: You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams. Key responsibilities: Establish and nurture strong long-term relationships with clients and key people on client’s side Understand client business specifics and how it operates In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them Create client’s development plan and strategy Be responsible for the general client satisfaction and growth in close collaboration with casino platform team Resolve ongoing issues and problems Forecast and track key projects metrics Required Experience: English B2 Russian B2 Strong communication, negotiation and team collaboration skills Strong knowledge of IT industry and how the major processes function 2+ years in account management and/or customer success management Previous experience with creating and implementing strong relationships with clients Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events. Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

Responsibilities

The Business Account Manager will establish and nurture long-term relationships with clients while understanding their business specifics. They will collaborate with internal teams to identify issues and propose tailored solutions to ensure client satisfaction and growth.