BUSINESS ACCOUNT MANAGER

• Salary – £24,500-£26,500 (depending on experience)
• Location – 24 The Point, Rockingham Road, Market Harborough, LE16 7QU
• Contract – Full-time 37.5 hours per week

ABOUT US

At Welcomm Communications, we’re more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we’re in the business of helping business connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.
We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2’s Business Partner of the Year for six consecutive years, an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.

Our core values drive everything we do:

• Trust (Integrity): We prioritise honesty, transparency, and ethical decision-making.
• Innovation: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities.
• People First: We value empathy, emotional intelligence, and prioritise building strong relationships.
• Collaboration: We foster inclusivity, strong communication, and work to break down silos.

EDUCATION AND SKILLS/QUALIFICATIONS

• 1 years’ experience in a B2B sales environment. (Essential)
• Full, clean UK Driving Licence (Essential)
• Proficient in Microsoft Suite. (Essential)
• Face-2-Face customer sales experience. (Beneficial but not required)
• Bachelor’s degree in a Business discipline (Beneficial but not required)
• Industry knowledge and experience with CRM systems (Beneficial but not required)

ROLE PURPOSE

As a Business Account Manager, you are responsible for the proactive management of an allocated customer base of business’ with 5 to 10 employees. You will build and nurture lasting rapport with customers, tailoring solutions to ensure their unique needs are met, while maximising sales by finding areas within the account to upsell and cross sell across Welcomm’s verticals, increasing monthly recurring revenue within your base.

ROLE RESPONSIBILITIES

• Manage an allocated customer base of customer accounts with 5 to 10 employees, keeping regular contact with to ensure they are satisfied with the services being provided.
• Arrange and sit meetings with every account in base every 3 month, on Teams or preferably face-2-face.
• Identify opportunities within an account for growth in GP, assessing their needs and pain points to create a tailored sales strategy to upsell and cross sell across all verticals, expanding the use of Welcomm products and services and increasing overall company GP.
• Work alongside product specialists to prepare for customer meetings, utilising their expertise to best benefit the customer and fulfil their unique needs.
• Establish and nurture strong relationships with existing and potential customers, effectively presenting Welcomm’s value proposition and positioning us as their first choice when existing contracts are expiring, and they are looking for new solutions.
• Own client interactions, demonstrating thorough preparation to present solutions and product offerings tailored to client individual needs.
• Negotiate and close deals to meet sales targets in alignment with the Head of Account Management and Welcomm’s goals.
• Liaise with other Welcomm departments on the pre and post sales processes, ensuring projects are completed in line with pre-set expectations, checking-in with customers to ensure they are updated accordingly and satisfied with the outcome, delivering a seamless experience to all customers.
• Record all customer contact and activity on the Layer, facilitating future opportunities.
• Champion base growth by proactively researching and identifying potential business opportunities, conducting 5 a side drop-ins to businesses (when out on meetings), asking existing customers for referrals when appropriate and planning own strategic call-out sessions.
• Engage in training sessions, taking advise on board, being open to feedback and then implementing new tactics accordingly to improve strategy.
• Work alongside the Head of Account Management to identify any gaps in knowledge or skill where improvement can occur, proactively seeking self-development.
• Help promote a positive culture, helping team members and new starters when required.