WHAT SKILLS/QUALIFICATIONS DO I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication & team working.
• Time management & problem solving.
• IT, keyboard & organisation skills.

• Providing an effective & efficient reception service to patients and visitors.
• Dealing with general enquiries, explaining procedures & making new & follow-up appointments.
• Contacting patients to arrange medication reviews, minor operations & chronic disease reviews.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical & non-disruptive manner.
• Receiving & making phone calls, diverting calls & taking messages, ensuring accuracy of detail.
• Actioning repeat prescription requests & ensuring they are sent electronically via EPS within 48 hours.
• Advising patients of relevant charges for private services, accepting payments & issuing receipts.
• Filing & retrieving paperwork, inputting data onto Electronic Patient Record.
• Scanning letters & relevant correspondence into patient’s notes, summarising patient’s notes when requested.
• Carrying out searches, audits & recalls as required by the clinical team & managers.
• Minimum of 6 hours per week spent on apprenticeship work and training