THE SERVICE & TEAM:

We’re part of Cornwall Council’s Customer and Corporate Services Directorate. Our job is to make sure the Council collects the money it’s owed and gives financial and practical support to those who need it. We help people pay their Council Tax and Business Rates, and we assess applications for Disabled Parking Permits (known as Blue Badges) and the concessionary fares scheme which provides free bus travel to eligible residents. In addition, we assess claims for financial support through the Housing Benefit, Council Tax Support and other financial assistance schemes.
The Assessment, Billing and Collection Team plays a key role in helping residents access support and pay what they owe fairly and on time. We manage a wide range of services, including Blue Badge parking permits and concessionary travel passes. We’re proud of our role in helping Cornwall Council run smoothly and support its residents. As part of our commitment to continuous improvement, we’re always looking for new ways to use data and technology to make our services even better.

THE ROLE:

As a Business Administration Apprentice, you’ll learn while you work. Your main focus will be helping us to deal with applications for made through the Blue Badge and concessionary fares schemes. You will spend your time assessing applications, speaking to customers and making sure records are accurate and up to date. You’ll help people understand what support they can get and make fair decisions based on national and local guidance. You will also help spot fraud and errors and support other parts of the team when needed.
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

To succeed in this role, you’ll need:

• A Level 2 qualification or equivalent
• Good communication skills to understand what our customers need and find the best solutions for them
• Confidence using IT systems like Word, Excel and Outlook
• Ability to organise your work and meet deadlines
• Willingness to learn and work as part of a team
• Eligibility to enrol on a Level 3 Business Administrator Apprenticeshi