As an integral part of the Patient Experience team, you will assist with Business Administration duties on a wide range of Inclusion and Diversity, Art, Language support and Patient Information projects. Some of your duties will include creating presentations, analysing data, collecting feedback from patients and families and inputting survey data, typing documents, taking messages, answering the phone, and making calls, taking minutes at meetings, allocating requests for language support with the in-house team as well as more general business administration duties.
There will be several opportunities to work with staff and wider team from across the Trust. Internally these include team managers and other staff within health services, externally these will include local charities, agencies, and organisations. There will also be occasions where you will assist with gathering feedback from patients, this could be through conducting surveys and inputting data or assisting with video recordings.
The Apprentice will be supporting several projects as well as providing administration support, therefore the Apprentice will be required to complete the Business Administration course – level 3 in conjunction with Sandwell College. The role will include one day per week allocated study time.
You will be required to provide cover for absent colleagues and liaise with appropriate staff to ensure that any enquiries and/or queries are handled in a timely and accurate manner.
Birmingham Women’s and Children’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children’s Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women’s Hospital is one of two dedicated women’s hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

• To provide Business Administration Support on key Patient

Experience projects

• Contributing to Improvement initiatives and supporting

achievement of Patient Experiences goals and targets

• Completion of level 3 Business Administration Apprenticeship
• Required to work independently on course work and complete deadlines set
• Identify own areas of learning within job role that can act as evidence for coursework

• To provide Business Administration Support on key Patien