Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description

SKILLS & EXPERIENCE:

• Ideally BTEC in ICT or Business Admin, with GCSEs in English and Maths.
• Some experience in a support desk environment is helpful.
• Basic knowledge of Windows and Microsoft Office.
• A UK driving licence is a plus.

WHO WE ARE:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way

APPRENTICE TECHNICAL SUPPORT ROLE – SUMMARY

Join a support team to learn how to provide admin and technical help on managed service contracts. You’ll assist with resolving faults, updating systems, and delivering great customer service.

KEY RESPONSIBILITIES:

• Help log and resolve incidents and service requests.
• Update customer records, assets, and repairs.
• Support engineers and escalate issues when needed.
• Assist with changes to systems and keep information accurate.
• Communicate clearly with users and the team.
  Qualifications