Business Administration Apprenticeship

at  Gateway

AN OPPORTUNITY TO JOIN OUR TEAM AS AN APPRENTICE

An exciting opportunity to get involved with many administrative tasks in the accounts department, and learning how our accounting systems work and seeing how vital they are in a business.
Will be part of the Service Desk within the main open plan office so will be working individually but as part of the team.
Providing support to our service desk and to our service co-ordinator’s.

DESIRED QUALIFICATIONS

• Local commute essential
• Apprentices are required to have GCSE grades A*-C/9-4 in maths & English

IMPORTANT

• Please note before application that an Apprenticeship is not suitable for candidates looking for part-time work, or work experience during a gap year.
• An Apprenticeship requires candidates that have left school, college or university
• Please consider if the business is a viable commutel(unfortunately we are unable to consider applications where there will be a need to re-locate)
• The employer questions are important so that we have an understanding of a candidate’s suitability for the role. Unfortunately, applications that have not answered the employer questions will not be considered.
• Please check the required starting date of the vacancy

• To always represent the company in a professional manner and to protect the company interests
• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
• Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Handle incoming phone calls related to clients, engineers, sales and customers.
• Monitor product order shipment to ensure on-time delivery to customers.
• Alert customers on ETAs and related issues in advance.
• Provide quotations and or proposals in response to customer’s requests.
• Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
• Develop knowledge about each customer’s business model and requirements.
• Maintain competent understanding of company’s products, their functions and alternatives.
• Coordinate, analyse and improve customer service functions to meet All Seasons goals.
• Maintain database of customer sales and invoicing records.
• Manage the fulfilment of the cycle from inquiry through to job completion.
• Carry out any other duties as directed by your line manager and/or the Directors of the company.