REQUIRED SKILLS & EXPERIENCE

• Minimum 2 years’ experience in a senior administrative or office management role
• Excellent organisational and multitasking skills
• Strong communication skills – written and verbal
• High attention to detail and accuracy
• Experience managing workflows, prioritising tasks, and leading small teams or processes
• Confident using Office 365 and e-commerce platforms (e.g. Etsy, WooCommerce)
• Knowledge of basic accounting processes (preferred but not essential)
• Ability to work independently with initiative and accountability
• Creative mindset, flexible approach, and a problem-solving attitude

THE ROLE

We’re seeking a proactive and highly organised Business Administration Manager to lead and coordinate the daily operations of our studio workshop, online store, courses and the wider business. This is a pivotal role in a small, close-knit team where your input will have real impact. You’ll be responsible for ensuring our office and business processes run smoothly, allowing our creative team to thrive.
This position is ideal for someone who enjoys variety, takes ownership, is able to work alone and brings both structure and flexibility to a fast-paced, creative environment.

KEY RESPONSIBILITIES

• Oversee all general office administration and process management
• Provide high-level administrative support to the Directors (including diary and task management)
• Coordinate and develop customer service processes and client communication
• Manage supplier relationships, stock control, and ordering of materials
• Support business development and identify efficiency improvements
• Coordinate courses and events, including logistics and catering
• Maintain and update online product listings (Etsy, WooCommerce)
• Handle online order fulfilment, packaging, posting, stock checks, and returns
• Oversee basic financial admin (invoice tracking, scanning, liaising with accountant)
• Lead proactive office management, ensuring resources and systems are well maintained
• Provide occasional marketing and social media support
• Manage ad hoc admin and special projects as required