Business Administrator – Damage Cost Recovery at Telstra

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Legal Research, Attention To Detail, Written Communication, Stakeholder Management, Negotiation, Office 365, Analytical Skills, Digital Tools

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 20 Oct 2025 11:59pm Job Title Business Administrator – Damage Cost Recovery Job Summary Job Description Business Administrator – Damage Cost Recovery Drive Outcomes, Minimise Loss, and Build Lasting Partnerships Are you ready to take on a pivotal role where your attention to detail, legal acumen, and ability to build relationships can make a real impact? As a Business Administrator – Damage Cost Recovery, you’ll be at the heart of a high-performing team, ensuring that financial recoveries are managed efficiently and fairly, while also helping to safeguard critical infrastructure for Australia’s leading telecommunications organisation. What You’ll Do Lead Damage Claim Investigations: Take ownership of a portfolio of small damage claims, using advanced research and investigation techniques to gather facts, review evidence, and confirm details through a variety of digital tools. Collaborate Across Stakeholders: Work closely with internal teams, property owners, councils, and third parties to ensure accurate, timely claim resolutions and to prevent future issues. Apply Legal Expertise: Utilise your understanding of legal frameworks—including Common Law and the Telecommunications Act—to build robust claims, preserve evidence integrity, and maximise recovery success. Negotiate and Resolve: Confidently negotiate settlements with insurers, solicitors, and other parties, always striving for fair and positive outcomes. Educate and Prevent: Proactively engage with stakeholders to share best practices on preventing damage, such as promoting ‘Before You Dig’ initiatives. Maintain High Standards: Ensure all records, databases, and systems are updated accurately, supporting audit requirements and continuous improvement. What You Bring Proven experience conducting legal research and managing evidence to build compelling cases. Meticulous approach to detail Strong written communication skills for preparing claims and managing disputes. Ability to work seamlessly in a hybrid team environment and adapt quickly to new technologies. Advanced proficiency in Office 365, especially Word, Excel, and Teams. Excellent negotiation and stakeholder management skills. Bonus: Familiarity with telecommunications networks and internal systems is a plus. Success Means Maximising cash recovery and resolving disputes efficiently. Delivering timely, accurate settlements and maintaining best-in-class record-keeping. Helping protect critical infrastructure through proactive education and stakeholder engagement. If you’re looking for a role where legal, analytical, and interpersonal skills can truly make a difference—while supporting a culture of excellence and innovation—this opportunity is for you. Apply now to help shape the future of infrastructure protection and cost recovery! We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

Lead damage claim investigations and collaborate with various stakeholders to ensure timely claim resolutions. Negotiate settlements and educate stakeholders on damage prevention best practices.