EXPERIENCE

Direct knowledge and experience from within the healthcare sector is a distinct advantage, additionally, knowledge of NHS or private sector. The successful candidate will be able to demonstrate self-motivation, resilience and the ability to contribute strongly within a team. Excellent numerical and IT skills are required, including advanced knowledge of Excel.

• Take payments both over the telephone and face to face
• Deal with invoice queries
• Calculate consultant fees and deal with any queries
• Ensure that required documentation is retained in line with GDPR guidelines
• Provide clean, accurate data with minimal errors and omissions and respond to patient and consultant queries.
• Work within the team to continuously improve processes in order to reduce common queries and errors.
• Build strong relationships with key stakeholders and ensure the patient experience is excellent at every step