Maintains records and files, handles confidential information in compliance with the organisation’s procedures
Using IT systems and databases to manage information.
Acting as a first point of contact for customers, handling queries in person, over the phone, and online.
Building trust with customers by listening, solving problems, and managing expectations.
Supporting courses, monitoring progress, and helping the team deliver on time.
Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
Able to update and review databases, record information and produce data analysis where required.
Makes effective decisions based on sound reasoning and can deal with challenges in a mature way.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
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