BUSINESS ADMINISTRATOR | SOUTHEASTERN SUBURBS OF MELBOURNE | EOI

We are gathering expressions of interests for proactive and committed Business Administrators to work alongside our General Managers, residents, families and team members. If you are looking for a challenging opportunity to work for a leader in the Age Care sector, we are looking for you to join our team!

SKILLS AND EXPERIENCE

• Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
• Certificate 3 in Business Administration is essential or relevant experience in the aged care industry.
• Previous work experience in an administration and customer focused role in a service-related industry is essential.
• Knowledge of accreditation and standards, background in Aged Care/Practice Management/Hospital advantageous
• Ability to manage multiple and changing requirements in a fast-paced environment
• Resident focus with a passion to put customers first
• Previous experience in an aged care or retirement living sales environment is desirable
• Highly developed organisation and time management skills – prioritisation and self-direction is key in this role
• Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

We are calling candidates who would like to be part of our dedicated admin teams in the Southeastern Melbourne Suburbs to partner with the General Manager of the care home and in some cases team of Administrators. We are looking for dynamic, experienced Administration Officers (known as a Customer Service Consultant (CSC)in Bupa) to apply. The goal is to ensure all support activities are carried out efficiently and effectively to allow the other operations to function properly. You will work with the team to complete a range of administrative duties across different sections of the business, each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.

• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
• Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.