ABOUT THE OPPORTUNITY

Uniting Eden, seeks an Administration Officer to provide comprehensive administrative support and manage reception duties.
This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting. Beyond typical administrative duties, you will play a key role in supporting clients and their families throughout the moving-in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

QUALIFICATIONS

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

SKILLS & EXPERIENCE

The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics. Additionally, the position requires placing online orders for laundry services and facility equipment/accessories.

• Experience in rostering is essential.
• Excellent communication and customer service skills.
• Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
• Keen attention to detail and the ability to multitask efficiently.
• Exceptional organisational and time management skills.
• Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.

KEY RESPONSIBILITIES MAY INCLUDE:

• Respond to inquiries from internal and external stakeholders, including residents’ families.
• Collaborate with the Service Manager to ensure rosters are up-to-date and accessible to all team members while managing the day-to-day rostering system.
• Organise meetings, schedule training sessions, and take minutes as required.
• Manage the ordering of supplies and consumables.
• Securely scan, upload, and file resident and staff documents in the SharePoint system.
• Process invoices promptly and accurately in the system.
• Communicate effectively with clients from diverse backgrounds and with varied needs.
• Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
• Foster community connections and promote the services of Uniting.
• Ensure clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
• Uphold the rights and privacy of clients in line with Uniting’s policies and relevant legislation.

The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics. Additionally, the position requires placing online orders for laundry services and facility equipment/accessories.

• Experience in rostering is essential.
• Excellent communication and customer service skills.
• Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
• Keen attention to detail and the ability to multitask efficiently.
• Exceptional organisational and time management skills.
• Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems