POSITION: BUSINESS ADMINISTRATOR, HOUSING SUPPORT PROGRAM 389 CHURCH STREET AND INSPIRATIONS STUDIO

Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week (may be required to work some evenings and weekends)
Salary: $59,399 annually (L7), plus comprehensive benefits
Location: 389 Church Street Toronto, Ontario M5B 2E5
Internal Application Deadline: Wednesday, August 20, 2025
External Application Deadline: Friday, August 22, 2025

QUALIFICATIONS

• In-depth knowledge of an academic discipline normally acquired through completion of an undergraduate degree (e.g. Accounting or Business Administration) (Cases of equivalent will be considered);
• 3 to 5 years directly related experience in managing and developing administrative and financial systems, providing leadership and administrative functions within a fast paced, high demand, social service setting;
• Demonstrated knowledge, experience preparing, monitoring and reconciling budgets, billings, cash and cash equivalent;
• Ability to monitor and present financial statements and present an analysis of financial issues;
• Working knowledge of harm reduction framework is an asset;
• Advanced computer skills in a Windows environment with strong knowledge of Accounting Software (e.g. GP Dynamics), Microsoft Office and Excel applications, Acori and property service databases);
• Ability to respond to multiple requests or service demands;
• Ability to focus and concentrate on critical tasks to meet established deadlines;
• Uses good judgment and discretion in dealing with confidential information;
• Excellent interpersonal skills; demonstrated effective, respectful interactive skills with people who have experienced homelessness, mental health and addiction issues;
• Knowledgeable of mental health/addiction issues and the impact on client’s presentation;
• Demonstrated experience in working under pressure and remaining calm in a crisis;
• Knowledge of Health and Safety requirements, Ontario Works and relevant legislation and regulations;
• Excellent oral and written communication skills and experience in report writing;
• Experience working with City of Toronto reporting (TGRIP) an asset;
• Knowledge of office equipment and ability to troubleshoot and fix problems;
• Excellent organizational skills;
• Experience working in a high demand, multi-service environment required;
• Ability to maintain a positive approach and a professional manner at all times;
• Ability to interact with a diverse community of women within mixed and supportive housing environments;
• Demonstrated crisis intervention and conflict mediation skills;
• Knowledge of a second language and/or culture is an asset;

• Assists Managers in developing, preparing, analyzing and monitoring budgets;
• Prepares financial reports for a variety of funding applications;
• Provides administrative support to Program and Property Managers using advanced Excel;
• Assists Managers to develop external communication materials that relate to the promotion of services at Church St. in coordination with the Advocacy and Communications Department;
• Assists in the development and implementation of evaluation tools aligned with both YWCA internal evaluator processes and funder specific requirements;
• Assists with the development, collection and analysis of reports using property services database, assigned software and Funder proposed client management database;
• Undertakes special projects as assigned by Managers including critiquing policies currently in effect and making suggestions for updates. Brings any issues requiring policy decisions to the attention of Managers;
• Provides orientation and admin support to new staff entering the program;
• Assists Managers in coordinating meetings of Advisory Groups, program partners etc.;
• Assists the Director of Permanent Housing and the Director of Property Services as needed.