Job Title Business Analyst (12 Month FTC)
Location Walsall
Package Competitive
As a successful Business Analyst with Echo Managed Services, you’ll be joining our UK based service and implementation team reporting to the Consulting Manager. Your time will be split between our Walsall HQ and clients’ sites in the UK and worldwide. With support from our product and data experts at our software development team in the UK, India and Australia. You will be given the opportunity to learn everything we know about utility billing, software delivery, product implementations and more.
Echo Managed Services have been leaders the development of utility billing software for over 20 years. With over one third of the UK’s water companies using our platform to generate bills and manage their customers, we have built a wealth of in-house knowledge and expertise. We are a two software, software development house, who provide excellent support, communication and consultancy to all of our clients. Our focus is now on the future as we proudly rollout Aptumo, our SaaS billing solution built on the Salesforce platform, which extends our expertise beyond water and outside of the UK, including Australia and the USA.
After that, who knows where your career with Echo Managed Services could take you?

WHO WE ARE:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

PREFERRED QUALIFICATIONS:

• Degree level qualified or relevant equivalent qualification or experience
• BCS or Agile BA qualification advantageous
• Certified CBAP or ISEB qualification advantageous
• Salesforce certifications desirable.

As a Business Analyst, your responsible will be:

• Supporting the implementation of Aptumo software to new clients throughout discovery, business process alignment, development, user acceptance testing and go live support phases of a project
• Providing support, managing change requests, analysing bugs and issues on the RapidXtra Product
• Develop a detailed knowledge of our product(s), demonstrate features to existing and potential clients and support its successful implementation
• Ability to understand, learn, maintain, support and develop two billing systems
• Ability to identify product changes required to meet customer needs
• Work closely with clients to hold workshops and capture requirements
• Responsible for the capture, interpretation, prioritisation and delivery of user stories / requirements and refinement of the client product backlog.
• Manage changes/feature requests throughout the software delivery lifecycle to delivery
• Create and update documentation for new and existing functionality
• Ensure that solution design, software development and documentation leads to client satisfaction, maximising the value of the product for the client.
• Timely resolution of issues in agreement with stakeholders.
• Communicate effectively with clients and stakeholders of all levels
• Analyse change requests and create functional specification documents based on client requirements