Business Analyst (18 month Maximum Term) at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Change Management, Process Mapping, Impact Assessment, Stakeholder Management, Analytical Skills, Problem-Solving, Requirements Elicitation, Agile, Waterfall, Risk Management, Data Alignment, Business Case Shaping, Operational Change

Industry

Financial Services

Description

Create your best future and join Westpac as a Business Analyst Customer Solutions UNITE Team is responsible for assisting the Enterprise UNITE programs on delivering their key solutions and ensuring that Customer Solutions teams needs are met. The team will ensure that solutions are customer focussed, improve business performance and minimise risks. Location: Parramatta-based role with occasional attendance at Kogarah. Role Duration: 18-month max term contract / secondment Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential. What’s the role? As a Business Analyst, you bridge business and technology to deliver fit‑for‑purpose solutions aligned to customer needs and product vision. Using Transformation Delivery Standards, you apply Agile or waterfall methodologies to achieve efficient outcomes while managing risk. You represent the Customer Solutions (CS) FDoC for UNITE initiatives, aligning data and reporting requirements, shaping business cases, and ensuring the customer voice is reflected from an operational change perspective. Additionally, you’ll identify and manage impacts, risks, dependencies, and engagement needs across key CS objectives such as service levels, process simplification, control reduction, OPEX efficiency, and partnering strategies. This includes mapping impacted processes, systems, controls, and UDAs, and facilitating dependencies with other major transformation initiatives. You will ensure critical Customer Solutions resources are identified and planned, enable representation of CS business units in governance forums, support CS review and approval of UNITE business What do I need? Demonstrated experience in business analysis and change management within the banking or financial services sector Strong proficiency in process mapping, including analysis of current‑state and design of future‑state processes Proven experience undertaking impact assessments across people, processes, systems, and control environments Sound knowledge or practical experience within Complaints and Deceased Estates operational environments Demonstrated capability to effectively manage, engage, and influence stakeholders across business and technology domains Well‑developed analytical, problem‑solving, and requirements elicitation skills Why join us? We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button | #UNITEProgram We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website. We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here.

Responsibilities

The Business Analyst bridges business and technology to deliver fit-for-purpose solutions aligned with customer needs and product vision, utilizing Transformation Delivery Standards and applying Agile or waterfall methodologies. This role involves representing Customer Solutions for UNITE initiatives, managing impacts, risks, and dependencies across key objectives like service levels and process simplification.