POSITION: BUSINESS ANALYST

Location: Toronto Downtown, Ontario (Must be eligible to work in Canada)
Work Setting: Hybrid (2 Days Onsite / 3 Days Remote)

QUALIFICATIONS & SKILLS

• 7+ years of hands-on experience as a Business Analyst.
• Strong experience in digital banking domain (online banking, mobile apps, payments, customer onboarding, etc.).
• Knowledge of core banking systems, channels, and customer journeys.
• Proficiency in requirements gathering, documentation (BRD, FRD, user stories), and process modeling.
• Experience working in Agile/Scrum environments.
• Strong communication, facilitation, and stakeholder management skills.
• Advanced skills in tools such as Jira, Confluence, MS Visio, PowerPoint, Excel.
• Bachelor’s degree in Business, IT, Finance, or related field (Master’s or MBA an asset).
  Job Types: Full-time, Fixed term contract

Application question(s):

• The position involves working on-site in Downtown Toronto for two days each week. Would this arrangement work for you?

Experience:

• Digital Banking : 8 years (required)
• Business analysis: 8 years (required)

Work Location: Hybrid remote in North York, O

• Collaborate with business stakeholders, product owners, and technical teams to gather, analyze, and document requirements for digital banking initiatives.
• Translate business needs into detailed functional requirements, user stories, and process flows.
• Support the design and implementation of online banking, mobile banking, payments, and customer-facing digital channels.
• Conduct gap analysis and “as-is/to-be” process mapping for banking workflows.
• Participate in Agile ceremonies (backlog refinement, sprint planning, demos, retrospectives).
• Work with QA and UAT teams to define acceptance criteria, create test scenarios, and support testing activities.
• Provide insights on best practices and trends in digital banking, payments, and customer experience.
• Act as a liaison between business units and IT to ensure alignment of project goals.