We are looking for Business Analyst to enhance operational efficiency and customer satisfaction by identifying and implementing automation opportunities within the Digital Frictionless Customer Journeys and Portals workstream.

• Process Mapping: Analyze and document current processes to identify bottlenecks and areas for improvement
• Automation Opportunities: Propose and validate automation solutions to enhance efficiency in business processing like claims processing, etc.
• Project Design: Plan and design AI automation projects in alignment with the product roadmap.
• Collaboration: Work closely with the AI squad, product manager, and product owners to ensure agile project delivery
• KPI Tracking: Monitor and report on key performance indicators such as savings from automation, customer effort score, and STP%.
• Stakeholder Engagement: Communicate with business units globally to understand their needs and ensure tailored solutions
• Continuous Improvement: Recommend enhancements to existing automation based on performance data and feedback
• Market Research: Stay informed about the latest trends in AI and automation to inform strategic decisions.

What skills and knowledge should you posses

• Analytical Skills: Strong ability to analyze complex processes and data to identify automation opportunities.
• Technical Expertise: Knowledge of AI technologies and tools relevant to automation in insurance.
• Project Management: Experience in managing cross-functional projects in an agile environment
• Communication: Excellent communication skills for effective collaboration with global teams
• Problem-Solving: Innovative thinking with a focus on solutions that address business needs and improve KPIs
• Industry Knowledge: Understanding of the life insurance domain, particularly claims processing and customer service operations
• Adaptability: Ability to adapt to a rapidly changing environment and embrace new technologies.

What can we offer

• Home office, 5 weeks of vacation, and 5 annual well being days
• 3% employer supplemental pension monthly contribution
• Unlimited budget for your education (hard and soft skills, Language courses)
• Meal contribution, Cafeteria program, monthly home office allowance
• Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
• iPhone, personal Office 365 License, O2 Family discounts
• Volunteering days to support our community
• Employee referral bonuses to encourage the addition of great new people to the team
• Amazing working space near Anděl

Please refer the Job description for details