JOB DESCRIPTION:

• Assistance with and coordination of testing and rollouts of new underwriting systems products and enhancements
• Manage and perform User Acceptance Testing, create test case scenarios, document test case results/defects with details
• Manage production bugs and escalation to IT and management teams
• Work with ticket tracking system
• Analyze and resolve data quality issues
• Support relationship between the underwriters, agents and IT developers
• Assist with document requirements that will be presented to IT for development
• Support help desk emails for internal and external users by triaging underwriting system issues for an online insurance Portal
• Ad hoc reporting as requested including data validation

IDEAL EXPERIENCE

• Bachelor’s Degree preferred
• 2+ years of experience in Insurance, Project Management and/or IT fields
• Fundamental understanding of the insurance process, life cycle and lexicon
• Proficiency of Microsoft Office products preferred
  The base salary range for this position is $75,000 - $90,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
  

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

ABOUT THE ROLE

Western World is looking for a professional is looking for a professional ready to take the next step in their career to join a diverse team of operations professionals supporting Commercial Insurance Business Units.
The Operations Analyst will is responsible for assisting the Operations Manager in the daily support of system integration, design, maintenance, and processing activities. Will support relationships between Underwriting and Operations/IT processes. The Operations Analyst will also conduct training on proprietary system platform.