Your tasks:

• Analyze complex tolling and business processes, including integrations, ordering, provisioning, billing, and regulatory constraints
• Elicit, document, and validate business and system requirements through workshops and stakeholder collaboration
• Map and maintain end-to-end business processes across customer, order, subscription, billing, and support lifecycles
• Create and manage BPMN models, covering current and target state processes
• Identify gaps, dependencies, risks, and improvement opportunities across systems and teams
• Facilitate alignment across business, product, architecture, and engineering, ensuring clear, actionable, and well-structured documentation