QUALIFICATIONS

• At least 12 months of experience in a business analysis, operations, or product support role.
• Strong communication and interviewing skills.
• Ability to translate informal or verbal input into structured logic or visuals.
• Familiarity with workflow tools, automation platforms, or process documentation.
• Self-motivated, detail-oriented, and comfortable working in remote teams.

ABOUT THE ROLE

We are looking for an entry-level Business Analyst to help us identify, document, and improve the business processes that power our automation and AI systems. This is a high-impact role for someone who is curious, organized, and excited by the potential of intelligent systems to improve real-world operations.
You will work closely with developers, product owners, and subject matter experts to document workflows and translate them into actionable automation logic. Your insights will shape how real-time requests are captured, routed, and resolved, forming the foundation of an agentic AI platform that evolves toward autonomy and adaptability.

KEY RESPONSIBILITIES

• Process Discovery & Documentation
• Interview internal stakeholders to understand goals, workflows, and decision points.
• Create clear and structured documentation that describes triggers, inputs, logic, and outcomes.
• Workflow Modeling
• Translate business needs into flow diagrams or structured logic that automation developers can implement.
• Identify opportunities for improvement or simplification.
• Data & Compliance Awareness
• Note areas where privacy, ethics, or security may impact workflow design.
• Work with data and compliance teams to flag edge cases and regulatory constraints.
• Collaboration & Handoff
• Partner with workflow developers to validate designs and iterate on implementations.
• Ensure every documented process is tied to a clear business value or user outcome.