Business Analyst - Managed Service Provider

• Sydney CBD
• Permanent role

Do you want real ownership of how a business runs? This Sydney-based managed service provider is looking for an experienced Business Analyst to take charge of its workflows, systems and processes and make them work efficiently for the business. If you're a self-starter who is comfortable talking process and solutions with stakeholders at every level, this role offers the autonomy to make a visible difference.

Responsibilities include:

• Reviewing workflows, processes, compliance and SLAs, then recommending how systems can better support the business
• Taking ownership of the SharePoint environment, including redesign, structure, maintenance and ongoing improvements
• Supporting the sales-related aspects of the ERP platform
• Engaging stakeholders to understand current processes and challenges, then gathering, analysing and documenting business and functional requirements
• Process mapping and optimisation across IT systems, finance operations and insurance requirements
• Analysing operational, service, financial and customer data to identify trends, run root cause analysis and recommend practical solutions
• Driving testing and implementation, and supporting business cases, cost-benefit analysis and impact assessments
• Helping modernise customer-facing platforms and working with vendors and technology partners through delivery

Experience needed:

• 5+ years in a Business Analyst, Process Analyst, Service Analyst or similar role
• Delivery experience on technology transformation programs, ideally with exposure to ERP and/or CRM platforms
• Proven ability to gather, document and validate business requirements
• Strong analytical and problem-solving skills, with the ability to interpret data and make clear recommendations
• Experience analysing and improving business processes and workflows
• Confident facilitating workshops, meetings and stakeholder discussions
• Understanding of ITIL and project delivery frameworks
• Strong report, presentation and business documentation skills
• Managed services, IT services or service delivery experience is highly regarded but not essential

Apply now or reach out to Jasmin at Ambition for a confidential chat about the role!