DESIGN THINKING:

• Apply Design Thinking principles to solve complex business problems and deliver user-centric solutions.
• Facilitate workshops and brainstorming sessions to uncover user needs and define project scope.
• Lead the ideation, prototyping, and user testing phases to iterate and improve solutions.
• Develop empathy with end-users by conducting user research and gathering feedback through interviews, surveys, and usability testing.
• Collaborate with UX/UI designers to ensure designs meet both business requirements and user expectations.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 2 – 5 years of experience as a Business Analyst or in a related role
• With Software or IT background
• Experience in Agile methodologies (Scrum or Kanban)
• 1+ years of experience in QA testing, including manual testing, test case creation, and defect management
• Strong understanding of business analysis tools and techniques
• Knowledge of Design Thinking methodologies and user-centred design principles.
• Ability to gather and analyse complex business requirements and translate them into technical specifications.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work both independently and as part of a cross-functional team.
• Analytical mindset with strong attention to detail and problem-solving skills.
• Familiarity with tools such as JIRA, Confluence, Miro, FigJam or similar collaboration platforms is preferred.
• Experience in writing test cases, creating test plans, and performing end-to-end testing

• Collaborate with stakeholders (internal and external) to gather and document business requirements.
• Analyse business processes, identify areas for improvement, and provide recommendations for optimization.
• Translate business needs into technical specifications, ensuring alignment with project goals.
• Develop user stories, use cases, and functional requirements for development teams.
• Conduct impact assessments and feasibility studies for new initiatives.
• Drive process improvements and contribute to strategic planning.