BUSINESS ANALYST (12-MONTH CONTRACT)

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
This is an exciting 12-month contract opportunity for a seasoned Business Analyst to work in a dynamic and collaborative environment, focusing on defining and maintaining the company’s solution architecture blueprint for interdepartmental efficiency. Reporting into the Vice President of Claims, you will be responsible for analyzing business needs, defining requirements, and designing effective, scalable solutions that align with our strategic objectives. You will act as the key link between business stakeholders and technical teams, ensuring that solutions are fit-for-purpose and efficient. A focus will be claims, policy processing, and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. Additionally, the role will provide analytical support for various projects and initiatives aimed at enhancing processes within the organization.

• Work closely with all stakeholders to understand business process, industry standards, and related requirements.
• Cultivate strong professional relationships within business units to thoroughly understand business needs
• Create Function Specification Documents and System Requirement Specification.
• Plan, facilitate, and conduct requirements-gathering sessions, meetings, and presentations
• Identify and translate business project needs into clearly defined scope, requirements, and user stories and derive functional and non-functional requirements.
• Create documentation inclusive of business use-cases, process/data flows, traceability matrices, and report mock-ups
• Lead review sessions for completed business/functional requirements with key business users to gain consensus and final business approval
• Perform gap analyses between current and target state solutions and conduct feasibility studies and risk assessments for proposed solutions.
• Participate in the development and planning and execution of Systems Integrated Testing and User Acceptance Testing, including test plans and respective documentation as well as scripts based on requirements.
• Develop frameworks and methodologies to enhance efficiency and adaptability across the organization’s application portfolio.
• Collaborate with third-party vendors and technology partners
• Review emerging technologies, ensuring technical integrity throughout the solution lifecycle, and fostering continuous improvement
• Ensure future solutions are efficient and effective across all business processes while being consistent across products
• Collaborate with IT, project management, and business units to ensure solutions are correctly implemented.