JOB SUMMARY

The (technical) Business Analyst will lead and drive the technical documentation for our complex platform architecture, data analysis, QA and automated testing whilst supporting customers with feature and platform configuration.

REQUIREMENTS

The successful applicant will be a natural problem-solver with an affinity for automation, efficiency, and AI-driven solutions with excellent communication and collaboration skills across both technical and non-technical teams.

MUST HAVE REQUIREMENTS:

• Proven experience as a technical Business Analyst with a focus on system delivery.
• Worked with complex SaaS products and understanding how things work ‘under the hood’ is key.
• Experience documenting backend system architectures in cloud environments is essential.
• Process mapping, documentation and diagramming must be high-level.
• Experience in designing and running process and product testing initiatives.
• A basic level of coding and using API’s is needed.
• Experience working directly with customers, supporting and triaging any issues.
• Competent data analysis skills, with the ability to run with broad stakeholder requirements and develop accurate insights without support.

Nice to have requirements:

• AI Automation experience
• Backend system delivery experience,
• Experience working with Notion, although any similar system will do

Document Business Processes & System Architecture
Understand and map processes across teams, identifying inefficiencies and opportunities for improvement. Our backend platform architecture and implementations are complex, akind to that of a bank or telco.
Process & Feature Testing
Create and monitor User Stories, design and execute testing of processes and features, helping the team understand what’s working and why, and identifying the root causes of issues when things don’t go as expected.
Support with Automation Initiatives
Bring an interest in automation and how it can streamline operations and improve internal efficiency, especially in QA and deployment. Basic coding and using Postman API regularly.
Support Customers
Work directly with customers to understand their specific needs and help them to configure their platform ecosystem accurately and efficiently. Investigating and triaging issues.
Data Analysis
Work with large amounts of data, utilise spreadsheets and BI tools to clean and analyse data professionally
Own & Manage the Travtus Notion Workspace
Ensure internal knowledge is centralised, searchable, up-to-date, and structured to empower every team member.