Business Analyst at BlackBox

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business process analysis, Data analytics, Reporting, KPI management, Stakeholder engagement, Power BI, Tableau, Excel, SQL, IT infrastructure, Managed services, ITIL, Agile methodologies, Analytical thinking, Presentation skills, Data modeling

Industry

IT Services and IT Consulting

Description

KEY RESPONSIBILITIES 1. BUSINESS & STAKEHOLDER ENGAGEMENT * Engage internal and external stakeholders to gather business and operational requirements. * Facilitate discovery workshops, stakeholder interviews, and solution discussions. * Translate business needs into functional and reporting requirements. * Act as liaison between business teams, technical teams, and leadership. -------------------------------------------------------------------------------- 2. REQUIREMENTS & PROCESS MANAGEMENT * Develop and maintain Business Requirement Documents (BRD) and Functional Specifications. * Create process maps, workflow diagrams, and gap analysis reports. * Ensure requirement traceability across project lifecycle. * Validate requirements with stakeholders before implementation. -------------------------------------------------------------------------------- 3. REPORT GENERATION & PERFORMANCE ANALYTICS * Design, develop, and maintain operational and business performance reports. * Generate periodic reports including: * Weekly operational performance reports * Project progress reports * Revenue and pipeline performance tracking * Service delivery and SLA performance reports * Customer experience and service quality reports * Automate report generation using reporting tools where possible. * Ensure data accuracy, consistency, and timely report delivery. -------------------------------------------------------------------------------- 4. WEEKLY DASHBOARD DEVELOPMENT & MANAGEMENT * Develop and maintain executive and operational dashboards. * Consolidate data from multiple systems and stakeholders into centralized dashboards. * Track key performance indicators including: * Revenue and sales pipeline performance * Project delivery milestones and risk tracking * Service performance and SLA compliance * Customer satisfaction metrics * Resource utilization and operational efficiency * Provide weekly dashboard updates to leadership and management teams. * Highlight performance trends, risks, and improvement opportunities. * Recommend corrective actions based on dashboard insights. -------------------------------------------------------------------------------- 5. DATA ANALYSIS & BUSINESS INSIGHTS * Perform data analysis to identify business trends and operational gaps. * Support forecasting and business planning through data modelling. * Provide decision support through analytics and insights. * Identify opportunities for process improvement and automation. -------------------------------------------------------------------------------- 6. PROJECT & DELIVERY SUPPORT * Support project planning, scope definition, and governance tracking. * Assist in business case preparation and cost-benefit analysis. * Facilitate User Acceptance Testing (UAT) and validation processes. * Monitor project performance metrics and reporting. -------------------------------------------------------------------------------- 7. PRE-SALES & COMMERCIAL SUPPORT * Support RFP/RFI responses and solution proposals. * Assist in defining service scope, KPIs, and SLAs. * Provide data and analysis to support business growth initiatives. -------------------------------------------------------------------------------- SCOPE OF COVERAGE * Digital Infrastructure Projects * Data Center & Network Transformation * Cloud & Managed Services Programs * Customer Experience and Service Performance * Operational Performance Monitoring -------------------------------------------------------------------------------- KEY DELIVERABLES * Business Requirement Documents * Process Flow & Gap Analysis Reports * Weekly Executive Performance Dashboards * Automated Reporting Models * KPI & SLA Performance Reports * Business Performance Analytics Reports * Forecasting and Trend Analysis Reports -------------------------------------------------------------------------------- REPORTING RESPONSIBILITIES * Produce weekly business performance dashboards for management review. * Generate monthly and quarterly operational performance summaries. * Provide ad-hoc executive reports and analysis. * Maintain reporting templates, automation workflows, and data governance. -------------------------------------------------------------------------------- REQUIRED SKILLS & COMPETENCIES FUNCTIONAL SKILLS * Business process analysis * Data analytics and reporting * KPI and performance management * Stakeholder engagement TECHNICAL SKILLS (PREFERRED) * Power BI / Tableau / Excel Advanced Analytics * SQL or Data Query Tools * Knowledge of IT Infrastructure and Managed Services * Understanding of ITIL or Agile methodologies SOFT SKILLS * Strong analytical thinking * Attention to detail * Strong presentation and reporting skills * Ability to translate data into business insights -------------------------------------------------------------------------------- SUCCESS METRICS / KPIS * Accuracy and timeliness of reports and dashboards * Stakeholder satisfaction on reporting quality * Dashboard adoption and usage by leadership * Contribution to operational performance improvement * Reporting automation efficiency

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Responsibilities

The Business Analyst is responsible for gathering business requirements, facilitating stakeholder workshops, and acting as a liaison between business and technical teams. They also develop executive dashboards, generate performance reports, and support project delivery through data-driven insights.