As a Business Analyst Sales & Marketing at Boels, you connect business and technology. You translate our commercial ambitions into smart, scalable Salesforce solutions and help shape a future-proof organization. From improving processes and rolling out new features to supporting and training colleagues, you make sure our CRM drives success.

• Collaborate with business stakeholders to gather and document requirements, ensuring a thorough understanding of business processes and objectives.
• Conduct detailed analysis of business workflows, data models, and system integrations to identify opportunities for process optimization and automation.
• Work closely with architects, developers, administrators, and consultants, to translate business requirements into functional requirements and CRM solutions.
• Perform gap analysis between current and desired business processes, identifying areas of improvement and proposing innovative solutions in our current CRM landscape.
• Prepare and deliver comprehensive business requirement documentation, user stories, process flows, and test cases to support CRM implementation and enhancement projects.
• Participate in system testing and user acceptance testing (UAT) to validate CRM solutions, ensuring they meet business requirements and quality standards.
• Provide end-user training, documentation, and support to ensure effective adoption of implementations.
• Stay updated with the latest features and industry trends, and provide recommendations for enhancing our CRM system and driving business value.