Business Analyst
Job Description:

WHAT WE’RE LOOKING FOR

We’re looking for someone who’s curious, collaborative, and confident working in a fast-paced environment. You’ll need:

• Proven experience in business and process analysis on complex projects (up to £3m+).
• Strong knowledge of BPMN, Agile (Scrum), and tools like MS Visio, Azure DevOps, UML, and Kanban.
• Excellent communication and stakeholder management skills.
• A structured, strategic approach to problem-solving.
• Resilience and the ability to stay calm under pressure.
• Commercial awareness and negotiation skills.
• Ideally, a degree-level qualification and/or BCS Advanced Diploma (or equivalent).
• Experience in regulated financial services or insurance is a bonus - but not essential.

KEY RESPONSIBILITIES

As a Business Analyst, you’ll:

• Work with business and IT stakeholders to define the scope and requirements for change initiatives.
• Use workshops and other techniques to map current and future business processes (using BPMN).
• Translate business needs into clear, actionable user stories and requirements.
• Support Agile delivery teams by acting as a proxy Product Owner when needed.
• Help define solution options that align with our tech strategy and business goals.
• Make sure non-functional requirements are captured and considered.
• Support business readiness and adoption of new processes and systems.
• Build strong relationships with stakeholders across the business.
• Promote a customer-first mindset and drive innovation within the Business Analysis team.

Joining Bupa in this role, you’ll receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health assessments and dental insurance
• Discounts on Bupa products and services
• Support for learning and developmen