BUSINESS ANALYST, CARDIAC REGISTRY

Cardiac Services
Vancouver, BC
The Business Analyst, Cardiac Registry leads and directs the business of Cardiac Services BC Support Services in the day-to-day operations of the Cardiac Registry. The Business Analyst provides knowledge to multiple stakeholders in cardiac care across six health authorities in BC ensuring compliance to guidelines, controls, policies, and procedures. This position drives the communication, diagnosis, and resolution management process between Registry users, IT operations personnel, and Cardiac Biostatistics. The position requires the individual to develop and maintain customer relationships and satisfaction while identifying areas for improvements providing clients with reports and updates on findings. This position deals with highly confidential patient information and the individual must be highly competent in appropriately receiving, distributing, and delivering information to the correct mediums. The business analyst will also be involved in projects and initiatives under the direction of the Provincial Director of Data Services, Evaluation, and Research.

WHAT WE DO

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

• Manages the tracking and documentation of registry problems/defects for system and user access issues and is responsible for organizing the priority and completion of registry user requests.
• Contributes to the design, development and implementation of operating parameters, changes, and policies and procedures in the registry and documents these changes.
• Recommends process improvements for the registry and works with registry team members to evaluate alternative procedural and systematic solutions which most effectively meet needs while maintaining acceptable business standards.
• Initiates routine maintenance checks on registry and puts in to action processes for problem/change management, liaising between Cardiac Services BC and external stakeholders.
• Develops and builds the CSBC web platform using Microsoft Content Management Software by designing and creating web content, planning site blueprint, identifying and approving creative elements, performing testing and making any necessary adjustments.