We exist for workers and their employers - who are the backbone of our economy. That is where Centivo comes in - our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
We are seeking a highly organized and detail-oriented Business Analyst to serve as the first point of contact for incoming work requests from stakeholders, vendors, and client-facing teams. This person will be acting as the bridge between multifaceted stakeholders and the Data Integration team.
They will ensure that new initiatives and troubleshooting requests are fully understood, properly documented, and efficiently handed off to technical teams with clear timelines and expectations. This role requires strong analytical skills, healthcare industry expertise, and exceptional communication abilities to keep projects on track and stakeholders informed.

REQUIRED SKILLS AND ABILITIES:

• 2+ years working with Jira in a BA or Scrum capacity.
• 3+ years of experience soliciting and documenting requirements for EDI or other data integration systems.
• 5+ years of experience in self-funded healthcare.
• Proven ability to manage competing priorities and coordinate across multiple teams.
• Strong organizational, analytical, and communication skills.

EDUCATION AND EXPERIENCE:

• Experience with claim adjudication platforms.
• Familiarity with healthcare data workflows beyond EDI.
• 3+ years of experience with project planning

SOFT SKILLS AND COMPETENCIES:

• Exceptional organizational skills.
• Strong ability to prioritize and set expectations with stakeholders.

LEADERSHIP SKILLS:

• Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function.
• Accountability & Execution – Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.
• Strategist Mindset - The ability see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintain alignment to long-term company goals.
• Systems Thinking – The ability to see and articulate the patterns, interconnections and interdependencies within a system
• Process Orientation – The ability to see and articulate the sequential flow of activities, including anticipating impacts upstream and downstream when processes are changed.
• Flexibility/Working through Ambiguity – Tendency to be energized by new experiences/perspectives, working with both data and fragmented information to arrive at practical, effective, actionable next steps.

WHO WE ARE:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.
Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.
Compensation Range: $95K - $105