Business Analyst Change Management at Just Energy

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

85140.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sql, Analytical Skills, Stakeholder Management, Business Requirements Gathering, Brds, Process Flows, System Enhancements, Process Improvement, Automation, User Acceptance Testing, Uat, Data Analysis, Knowledge Transfer, Logical Thinking, Problem-Solving, Communication

Industry

Utilities

Description

Job Title: Business Analyst, Change Management & Production Support Location: *This position is hybrid and located in Mississauga Ontario (Greater Toronto Area) Who is Just Energy? For over 20 years, Just Energy has been a retail energy provider specializing in electricity and natural gas commodities and bring energy efficient solutions and renewable energy options to customers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy and Tara Energy. Just Energy is a member of the IGS Energy group of companies. Visit our website to learn more: www.justenergy.com. Job Summary The Business Analyst plays an integral role in our strategic and operational capability at Just Energy. The Business Analyst works as part of a service group who act as a resource base for all functional areas of the company. This in turn enables Analysts to gain exposure to many areas of Just Energy’s business and develop a broad-based experience that prepares them for a variety of other growth-oriented roles in the company. The successful candidate will need strong SQL and analytical skills, initiative, and the ability to work collaboratively with business partners. The successful candidate will have a blend of highly analytical skills, proficiency in systems with a view to full automation and soft skills to work with business partners. This role will require the Business Analysts to lead or participate in projects such as technology upgrades, system migrations, and business process improvement initiatives. Cross functionally, the position works with the Sales, Sales Operations, Pricing, Regulatory, Legal, Customer Service, and Operations teams to coordinate and ensure assignments are executed successfully. This role is highly visible across the company and will require a driven leader to work in a fast-paced and dynamic environment. Responsibilities • Partner with cross-functional teams to support product launches, including setup, billing configurations, and operational readiness • Gather, analyze, and document business requirements; prepare BRDs and process flows for stakeholder approval • Lead system enhancements and process improvement initiatives from planning through implementation • Ensure all initiatives follow defined processes, standards, and governance frameworks • Identify opportunities for automation and operational efficiency • Support user acceptance testing (UAT), implementation, and post-launch validation • Communicate project updates, risks, and outcomes clearly to stakeholders, including leadership • Perform ad-hoc reporting, data analysis, and process documentation to support decision-making • Design and document new or enhanced processes and lead knowledge transfer sessions to ensure smooth transition to core functional teams post-release • Provide support for product-related production issues as needed, ensuring timely resolution and minimal business impact. • Perform other duties as assigned Requirements • Quick learner with strong logical and analytical thinking • Strong stakeholder management skills with the ability to influence and align cross-functional teams • Experience gathering business requirements and preparing BRDs • Knowledge of business process frameworks and adherence to established standards • Ability to manage multiple projects and competing priorities in a fast-paced environment • Strong problem-solving skills and attention to detail • Excellent written and verbal communication skills for diverse audiences • Collaborative, adaptable, and comfortable working in evolving business environments • Strong SQL skills required; database experience is a plus Years of Experience: • 2-4 years of experience in a business analysis, change management, or operations role • Some experience of retail gas and/or electric industry experience is preferred. Education: • Bachelor’s Degree in Business Administration Computer Science, Engineering, or Information Systems or equivalent combination of education and experience • PMP certification is a plus Technology Requirements: • Intermediate to advanced SQL and Power BI skills • Advanced in MS Office (Word, Lucid, PowerPoint, Excel etc.) • Billing systems exposure preferred Compensation: $63,070 - $85, 140 CAD Annual *This range reflects base pay only. This role is also eligible for an annual incentive plan based on company & personal performance. Benefits: Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees. We offer: • Competitive compensation • Performance-based bonuses • Comprehensive benefits package • Hybrid Working Model • Health and wellbeing tools and resources and more… • Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply. Disclosures: Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position. This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position. #L1-AP

Responsibilities

The Business Analyst partners with cross-functional teams to support product launches, gather and document business requirements, and lead system enhancements from planning through implementation. This role also involves identifying automation opportunities, supporting UAT, communicating project updates, and providing support for product-related production issues.