Business Analyst - Claims Transformation - 12 Month Contract at Allianz Global Corporate & Specialty SE

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Change Management, Process Modelling, Analytical Skills, Communication Skills, Presentation Skills, Claims Systems Knowledge, Insurance Policies Knowledge, Agile Methodologies, Cross-Functional Teamwork, User Acceptance Testing, Documentation, Continuous Improvement, Stakeholder Communication, Solution Design, Training Development

Industry

Financial Services

Description

About Allianz We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ. We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model. We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team! Job Purpose/Role Business Analyst - Claims Transformation We are delighted to bring a new role to market, within our recently formed Claims Transformation Team. As a Business Analyst within the Claims Transformation Team, your will be crucial in contributing to the successful implementation of new systems and ways of working, as well as the improvement of claims processes within the Claims Dept. You will work closely with stakeholders like internal end-users, subject matter experts, our Claims IT team and other colleagues from around the business to analyse current processes, gather requirements, identify gaps, and propose solutions that enhance operational efficiency and improve customer experience. Your experience will be vital as you support team members in driving innovation and improvement across our Claims Dept. Why Join Us As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role. Reporting to the Claims Transformation Manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration, in a hybrid working model. Responsibilities Requirements Gathering: Conduct stakeholder interviews, surveys, and workshops to understand business needs and requirements for each product/ journey/ tool. Document functional requirements clearly and comprehensively Analysis of Current Processes: Analyse existing claims processes to identify inefficiencies, bottlenecks, and areas for improvement. Engage with LEAN work and develop process maps and workflows. Solution Design: Collaborate with cross-functional teams to translate business requirements into actionable specifications for developers and technical teams to maintain backlogs. Assist in designing user interfaces, user experiences, and system interactions based on user needs Stakeholder Communication: Act as a liaison between the claims department, IT teams, and other stakeholders, ensuring clear communication and understanding of requirements and project goals. Provide regular updates to stakeholders on project progress and solicit feedback Testing and Validation: Develop test plans and test cases based on documented requirements to ensure that the delivered systems meet business expectations. Facilitate user acceptance testing (UAT) to validate the functionality of platforms/tools with end users Change Management Support: Assist in creating a change management strategy by identifying potential impacts of the new systems on business processes and staff roles Develop user training materials and support training sessions to help staff adapt to the new tools and processes. Documentation: Maintain and update comprehensive documentation throughout the project lifecycle, including requirements documents, process maps, training guides, and user manuals Continuous Improvement: Gather feedback during and after implementation to identify areas for further enhancement of the platforms/tools Collaboration: Work closely with project managers to align on project timelines, scope, and resources Monitoring Key Metrics: Define and monitor critical success metrics related to claims processing efficiency and effectiveness to assess the impact of the new platform and tools Qualifications & Experience Essential Criteria Proven 3 experience as a Business Analyst, Change Management or similar role, preferably within the insurance industry or claims domain Proficient in process modelling techniques and tools, such as BPMN, Visio, or similar Strong analytical, communication, and presentation skills Desirable Criteria Knowledge of claims systems, insurance policies, and industry best practices Bachelor's degree in Insurance, Business Administration, Computer Science, or related field (or equivalent experience Familiarity with Agile methodologies and working in cross-functional teams 79874 | Operations | Professional | Non-Executive | Allianz Ireland | Full-Time | Temporary

Responsibilities

The Business Analyst will contribute to the successful implementation of new systems and improvements in claims processes. This role involves gathering requirements, analyzing current processes, and collaborating with stakeholders to enhance operational efficiency.