OUR MISSION: TO ELIMINATE EVERY BARRIER TO MENTAL HEALTH.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Reporting to the Director of Clinical Operations & Strategy, the Business Analyst, Clinical Operations will help drive operational excellence and impact at scale. In this role, you will support the strategic and operational priorities of our Clinical Operations team by contributing to reporting, workflow evaluation, and initiative planning. You’ll collaborate closely with clinical leaders and cross-functional teams including Business Intelligence, Quality, Workforce Planning, and Product to turn data into actionable insights and help power Spring Health’s mission of eliminating every barrier to mental healthcare.
This full-time position is ideal for someone who is eager to grow, comfortable working with data and systems, and excited to learn within a fast-paced environment.

Performance Insights

• Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency.
• Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction.
• Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests.

Analytics & Reporting:

• Utilize data analytics tools (e.g., Excel, Looker) to generate actionable insights from large datasets
• Communicate complex data findings clearly, providing strategic recommendations to stakeholders.

Operational Support

• Help assess the efficiency of clinical workflows and surface opportunities for improvement.
• Support implementation of new programs, tooling changes, and process optimizations through data analysis and basic project coordination.
• Conduct audits or quality checks on system data and process adherence as needed.

Cross-Functional Collaboration

• Work closely with Operations, Quality, Customer Success, and Product teams to understand the evolving needs of our providers and members.
• Help prepare materials, data summaries, and visuals for stakeholder meetings and presentations.