QUALIFICATIONS FOR SUCCESS:

• 5 or more years of experience working as a Business Analyst in a technical environment
• Knowledge/exposure of CCaaS (Contact Center as a Service) and IVR (Interactive Voice Response)
• NICE CXone experience, Amazon Connect and/or Genesys Cloud experience (required)
• Experience working with Product owners and Clients
• Experience with QM and WFM (training, working with customers, process, and operations)
• Experience working in an Agile environment
• Experience in performing testing/ validations of IVR call flows, and system configurations
• Contact Center cloud telephony design and/or implementation experience

WHY YOU’LL LOVE IT HERE:

Applicants can expect to make between $100,000 to $140,000upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.
Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.

Please refer the Job description for details