Location: Yarra Falls, Melbourne or Brisbane/Maroochydore (Hybrid)
In this position, you’ll be based in either Yarra Falls Melbourne or Brisbane/Maroochydore office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

WE GIVE YOU A WORLD OF POTENTIAL

Are you a skilled Business Analyst seeking an exciting opportunity that offers variety, flexibility, and a supportive team environment? Computershare may just have what you’re looking for.
Our Project Management Office Team has an amazing opportunity for an experienced Business Analyst to join the team on a permanent basis, based in Yarra Falls Melbourne or Brisbane/Maroochydore in Queensland.
As part of Computershare Utility Services, you will have the chance to provide end-to-end managed services, consulting, and solutions to Utility clients. In addition to fulfilling the traditional Business Analyst responsibilities, this role involves collaborative work across teams within Computershare Utility Services, supporting project, change management, and consulting activities.
Join us for a fulfilling and dynamic career opportunity.

Key skills required include:

• Strong Business Analyst skillset
• A high level of logical thinking and problem solving incorporating excellent attention to detail
• Demonstrated experience liaising with users to gather requirements, map the process and translate these into specifications or User Stories
• Demonstratable experience in analysing client requirements to deliver Client’s objectives and vision
• Previous experience in adhering to business processes during technical development or change projects
• Knowledge of utilities business processes, business rules and market transactions
• Strong knowledge of the Customer Service and Customer Operations functions with a strong understanding of customer life cycles
• Knowledge and understanding of developing and maintaining client and stakeholder relationship

Desired skills/experience:

• Experience in the Utilities industry
• Experience in Business Improvement Projects, Billing System implementations or digitisation projects
• Experience in mapping processes and identifying improvement ideas for manually intensive processes
• A Degree in Computing, Business, Information Systems, or equivalent is desirable but not mandatoryCertification as a Business Analyst practitioner is desirable but not mandator

A ROLE YOU WILL LOVE

Reporting to the PMO Manager, you will play a crucial role in delivering process and system changes, consulting, and continuous improvement solutions for multiple external and internal clients.
This exciting opportunity will allow you to work on a diverse range of initiatives and collaborate closely with members of the leadership team. Your contributions will have a significant impact on your peers, the business, and our valued clients.

Key responsibilities will include:

• Managing end-to-end requirements gathering using appropriate techniques
• Reviewing and challenging business requests to ensure an understanding of actual needs
• Developing user stories, requirements, and specifications
• Creating and revising user documentation
• Ensuring all requirements align with delivering business value
• Planning the appropriate business analysis approach based on project size and complexity
• Conducting stakeholder analysis and managing stakeholder relationships
• Presenting to project teams, user groups, and management for feedback
• Identifying and communicating risks and issues
• Providing guidance to the QA team on system testing
• Managing projects or assisting project managers
• Participating in solution design and helping implement solutions

• Assisting in analysing and resolving production issues and providing comprehensive issue reporting.Conducting client business process reviews.

WHAT WILL YOU BRING TO THE ROLE?

You will be a Business Analyst with a strong understanding of the Utilities industry and have the ability to learn in a fast-paced environment, who can work closely with the business to effectively deliver change. Working within projects or pushing through process improvements, you will be expected to hold all the skills necessary to service multiple work streams (including people, process and technology).

Key skills required include:

• Strong Business Analyst skillset
• A high level of logical thinking and problem solving incorporating excellent attention to detail
• Demonstrated experience liaising with users to gather requirements, map the process and translate these into specifications or User Stories
• Demonstratable experience in analysing client requirements to deliver Client’s objectives and vision
• Previous experience in adhering to business processes during technical development or change projects
• Knowledge of utilities business processes, business rules and market transactions
• Strong knowledge of the Customer Service and Customer Operations functions with a strong understanding of customer life cycles
• Knowledge and understanding of developing and maintaining client and stakeholder relationships

Desired skills/experience:

• Experience in the Utilities industry
• Experience in Business Improvement Projects, Billing System implementations or digitisation projects
• Experience in mapping processes and identifying improvement ideas for manually intensive processes

• A Degree in Computing, Business, Information Systems, or equivalent is desirable but not mandatoryCertification as a Business Analyst practitioner is desirable but not mandatory