WHO WE ARE:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

WHAT WE DO:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

DESIRED SKILLS AND EXPERIENCE:

• 5 years + of work experience preferably in software industry
• 2 years + minimum experience in a similar role
• Customer facing experience - taking meetings with customers, providing input to resolve any issues, and driving any actions to completion.
• Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
• Quick to learn ERP systems.
• A good knowledge of software engineering principles.
• Excellent Analytical and Problem-Solving skills
• Delivery of hosted ERP systems

• Gain excellent understanding of the business issues and data challenges and industry.
• Be expert in the use of the AMCS product and its configuration within the industry.
• Work with specific project teams and with Product Manager(s) to capture requirements and develop specifications for both specific project deployments and roadmap development.
• Review and edit requirements, specifications, business processes and recommendations related to proposed solutions at customer sites.
• Document functional specifications and system design specifications both for commonly identified requirements and for specific client engagements.
• Analyse client organization process against best in class, identify strengths and weaknesses and suggest areas of improvement.
• Work with client personnel to identify required changes.
• Communicate needed changes to development team.
• Consistently deliver high-quality services to our clients.
• Lead client meetings as a subject matter expert.
• Provide regular reporting to applicable managers, executive team, and the client as required.
• Actively participate in resolution of issues and conflicts, internally as well as with clients and other vendors where appropriate.
• Engage in scoping and requirements gathering for new and existing projects as necessary.
• Have strong IT skills.
• Be able to understand customer requirements and relate these back to the project delivery team or software development team where appropriate.