The Role

You'll join as the vital link between the business and its ERP system, working closely with the Head of IT, an external process-improvement consultant, department heads, and the senior leadership team. Your job is to understand how the business actually works, gather requirements from users across departments, and translate those into clear specifications that can be handed to a third-party technical partner for implementation.

This is a hands-on, high-visibility role with genuine ownership. You won't be micromanaged, you'll be trusted as the subject matter expert for business process and systems improvement, working in a structured, waterfall-style environment (recent Agile experience is fine, provided you can adapt).

Key responsibilities:

• Learn the business from the ground up, departments, processes, pain points, and how they currently use their ERP system
• Gather and document requirements from users and department heads
• Identify opportunities to streamline processes, both inside and outside the ERP system
• Act as the intermediary between internal stakeholders and an external technical delivery partner
• Present project updates and outcomes to department heads, senior leadership, and board-level stakeholders

About You

• Solid business analysis experience: requirements gathering, specification writing, and process review
• Experience working with an ERP system (specific platform experience is not required, full training and support will be provided)
• Confident communicating with everyone from C-suite and board members through to production staff on the factory floor
• Adaptable, personable, and comfortable working in a fast-paced, informal, occasionally noisy office environment
• Delivery experience in structured (waterfall) environments is useful; Agile backgrounds are welcome too

Attitude and adaptability matter more than a perfect skills match, our client is happy to invest in training and development for the right person.