Business Analyst at CoreLogic NZ Limited

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Automation, Robotics, AI, Stakeholder Management, Root Cause Analysis, Data-Driven Decision-Making, Communication, Agile Methodology, Process Improvement, User Stories, Acceptance Criteria, Change Management, Client Experience, Project Management, Workflow Tools

Industry

IT Services and IT Consulting

Description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: We are seeking a Business Analyst to partner with our Senior Manager, Robotics Automation and key business stakeholders to support the delivery of strategic initiatives across Client Experience. This role is a unique opportunity to contribute to the identification, assessment, and prioritisation of opportunities for process improvement, automation, and AI enablement. You will ensure these initiatives align with our organisational strategy, customer outcomes, and operational efficiency objectives. You’ll provide structured analysis, insights, and recommendations to inform decision-making, ensuring our customer-facing processes are scalable, efficient, and meet high service level expectations. If you are a collaborative professional who excels at bridging the gap between business needs and technical solutions, we want to hear from you. What You Will Be Doing: Strategic Support: Partner with leadership to identify and prioritise automation and AI opportunities that drive operational excellence. Process Improvement: Define and refine customer-facing workflows to improve resolution times, service quality, and overall satisfaction. Root Cause Analysis: Analyse customer support queries and incidents to identify underlying issues and potential AI use cases. Stakeholder Engagement: Act as a trusted partner across cross-functional teams, leveraging influence to drive the adoption of continuous improvement initiatives. Solution Delivery: Elicit business requirements, translate them into clear user stories and acceptance criteria, and support backlog prioritisation for delivery teams. Documentation: Document current and future state processes to ensure a shared understanding of change impacts. Operational Readiness: Support change and adoption planning to ensure new capabilities are operationally viable and fit for purpose before release. Job Qualifications: What You Will Bring: Essential: Demonstrated experience as a Business Analyst, specifically supporting automation, robotics, or AI-driven initiatives. Strong ability to document complex end-to-end processes and translate business needs into technical requirements (User Stories/Acceptance Criteria). Proven track record in stakeholder management, with the ability to influence and drive alignment without formal authority. Analytical mindset with experience in root cause analysis and data-driven decision-making. Excellent communication skills, with the ability to clearly explain process changes and benefits to diverse internal teams. Experience working closely with delivery and product teams in an agile environment. Preferred: Experience with project management or workflow tools (e.g., Jira, Hubspot). Qualifications in Business Analysis, Information Technology, or a related field. Familiarity with Client Experience (CX) strategy and customer support frameworks. Prior experience in "Product Readiness" or change management activities. Why Join Cotality? Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life. In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business; 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program; $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more; Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo! Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses; Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts; Two community and volunteer leave days each year to support meaningful causes and our charity partners. Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates Are you ready for a career with Cotality? We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships. Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today! Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at careers@cotality.com. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts. Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Please click here to view the Cotality Applicant Privacy Statement. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Responsibilities

The Business Analyst will partner with leadership to identify and prioritize automation and AI opportunities, while also defining customer-facing workflows to enhance service quality. They will analyze customer support queries to identify underlying issues and support the delivery of strategic initiatives.