Job ID: 56779
Job Category: Finance, Accounting & Purchasing
Division & Section: Chief Financial Officer’s Office, Insurance & Risk Management
Work Location: Toronto Union Station
Job Type & Duration: Full-time, Permanent Vacancy
Salary: $87,800 to $116,745.00
Shift Information: Monday to Friday, 35 hours per week per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 11-Jul-2025 to 25-Jul-2025
Reporting to the Management Consultant, Claims, Insurance and Risk Management, the Business Analyst will identify, analyze, develop and recommend changes for policies, procedures, program operations, system applications, business processes and practices for City divisions and external stakeholders. The Business Analyst will implement strategies to improve operational efficiency and effectiveness, service delivery and reduce the City’s civil liability under the corporate insurance program.

KEY QUALIFICATIONS:

• Post-secondary education in a relevant discipline related to the job function (e.g. business) or the equivalent combination of education and experience.
• Experience using an Information Management System to capture, manipulate data and produce business intelligence reports. (i.e. Power BI, Tableau etc.)
• Experience preparing business process reviews/mapping and articulating key performance measures/indicators.
• Experience conducting research, analysis and interpreting large volumes of data.
• Experience writing reports and preparing presentations.
• Proficient in the use of Microsoft Office Applications (Word, Excel, PowerPoint), managing databases and ability to adapt to new technologies.
• Strong verbal and written communication skills and the ability to communicate professionally and develop and maintain effective work relationships both internally and externally, with Council staff, City of Toronto staff, various levels of government and stakeholders.
• Strong customer service focus and interpersonal skills and ability to work co-operatively as an effective team member and encourage teamwork.
• Strong problem solving and conflict resolution skills.
• Takes initiative and applies best practices to continuously improve processes to enhance service delivery, efficiency and effectiveness.
• Ability to exercise independent judgement and discretion in dealing with sensitive and confidential matters.
• Strong research and analytical skills and ability to conceptualize and develop options and recommendation solutions to support decision-making.
• Ability to adhere to the Toronto Public Service mission and values and act professionally and ethically.
• Ability to work independently under minimum supervision and set priorities, plan and execute tasks.
• Excellent organizational and multi-tasking skills with the ability to work under pressure and meet tight deadlines under time constraints and adjust work priorities in response to competing demands.

• Analyzes the impact/exposure of the frequency and severity of City division’s losses which highlights allegations of operational oversights and provide quarterly reports recommending solutions such as staff re-alignment, operational and business changes, etc.
• Works with internal stakeholders from various City divisions and Insurance Risk Management staff to fine tune risk management claims database to improve the capturing of loss data more relevant to divisional operations.
• Collaborates on the development and reporting of the division’s key performance indicators (KPIs) including developing performance measures, maintaining data on performance measures, and preparing divisional performance measurement dashboards.
• Prepares reports for the Manager, and Management Consultant, making recommendations on changes in business methods and processes including appropriate staffing levels and human resource allocation to strengthen risk control and reduce insurance costs.
• Identifies, analyzes, rationalizes and optimizes business processes, policies, procedures, systems applications, inputs and outputs, program operations and functions at a detailed level in relation to the City’s insurance program.
• Identifies below standard divisional performance issues that create liability for the City and prepares reports recommending actions that include staff training, discipline, staffing changes or other corrective actions to prevent reoccurrence and resultant liability.
• Examines causes of insurable loss within Divisional operations and reports recommendations to improve efficiencies and staffing changes to prevent recurring loss.
• Facilitates training for divisional representatives with Insurance Risk Management, City Legal and external legal counsel, to improve understanding of liability exposures and legal framework.
• Works to improve the capabilities of Divisional witnesses, including unionized staff, for examinations for discovery and ensure the most suitable witnesses are produced to represent the City.
• Ensures improvements to claims process are reviewed regularly, changes adopted and efficiencies implemented.
• Attends Divisional planning and strategy meetings to contribute loss prevention focus on operation items such as Provincial Minimum Maintenance Standards application to service standards, by-law enforcement on sidewalk snow clearing, laneway sensitivities and winter treatment and increase accountability at the Divisional level to improve consistency.
• Makes recommendations independent from operating budget, business plan and collective agreement obligations.
• Attends Divisional meetings to inform, train and coordinate with third party adjusting firms.
• Acts as a liaison on Councillor/Ombudsman claim inquiries for efficient, timely file review and response on claim appeals.
• Ensures effective and ongoing implementation of recommendations arising from Ombudsman’s review of claims.
• Reports on staff roles and responsibilities and provides an inter-district evaluation of inconsistencies of business practices and associated staff and financial implications.
• Facilitates post settlement/trial “post-mortems” on significant losses to benefit from lessons learned.
• Takes action on Claims Review Group Loss Control Notices and communicates and coordinates divisional responses and remedies, finding improvements to the adequacy of maintenance, records, patrol logs and claim reports.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Initiates and conducts, in coordination with Divisional business representatives, research and analysis on opportunities to employ innovative solutions and redesigned processes to deliver City services.
• Identifies trends and makes recommendations to improve program and operational effectiveness.